Privacy Policy

1. Who this policy covers

This policy applies to Ekei's websites, freight platform, founding-shipper application, support interactions, and related business communications. Ekei, Inc. is responsible for personal information collected by or for these services.

2. Information we collect

Information you provide

This may include your name, work contact details, company, role, order system, shipping activity, account details, support messages, addresses, product and order data, shipment details, documents, and booking information. Payment information is handled by our payment provider.

Information from service use

We may collect log-in activity, device and browser information, IP address, security events, pages or features used, quote and booking activity, and cookie choices. Optional product analytics run only after the applicable consent choice.

Information from partners and integrations

Forwarders, payment processors, integration providers, and authorized customer systems may provide information needed to quote, book, track, support, or secure a shipment.

3. Business outreach and public sources

We may collect limited professional information about people who may be relevant to Ekei's business services. This can include a person's name, employer, role, public professional profile, company context, source links, communication history, and whether they asked not to be contacted.

Sources may include professional networking profiles, company websites, corporate or government records, public shipment records, press coverage, job postings, and other lawfully available business information. Public availability does not remove your privacy rights.

We use this information to assess business relevance, personalize a limited business approach, respond to interest, avoid duplicate contact, and honor objections. We do not use sensitive personal information for prospecting. Where required, we rely on legitimate interests after considering necessity, reasonable expectations, and impact.

4. How we use information

We use personal information to:

• provide quotes, load calculations, bookings, tracking, messaging, support, and account features;
• check founding-shipper fit and respond to applications;
• communicate about services that may be relevant to a business contact;
• process payments and maintain transaction records;
• secure, troubleshoot, monitor, and improve the service;
• meet legal obligations and establish, exercise, or defend legal claims; and
• record and honor communication preferences and objections.

Depending on the activity and applicable law, our basis may be your consent, performance of a contract, compliance with law, or our legitimate interests in operating, securing, improving, and responsibly growing Ekei.

5. When we share information

We disclose information only as reasonably needed to provide or protect the service, complete an action you request, or meet legal obligations. Recipients may include:

• forwarders and other shipment participants when you choose to proceed;
• service providers supporting hosting, payments, messaging, email, analytics, address lookup, and customer support;
• professional advisers, regulators, courts, or law enforcement where required; and
• a successor in a merger, financing, acquisition, reorganization, or sale, subject to appropriate protections.

Providers used by the platform may include Amazon Web Services, Stripe, CometChat, SendGrid, Mixpanel, OpenAI, Google Maps, and Loqate. Their involvement depends on the feature you use. We do not sell personal information.

6. International transfers, security, and retention

Information may be processed in the United States and other countries where Ekei or its providers operate. Where required, we use contractual and other recognized transfer safeguards.

We use technical and organizational measures intended to protect information, including access controls, encryption where appropriate, monitoring, and software maintenance. No internet service can guarantee absolute security.

We keep information only for as long as reasonably needed for the purposes described here, including service, security, transaction, legal, and dispute requirements. Prospect records are reviewed and removed or minimized when no longer needed. A limited suppression record may be retained to honor a no-contact request.

7. Cookies and analytics

Ekei may use essential cookies for security, sessions, and saved preferences. Optional analytics are used only under the choices presented on the relevant service. You can also manage cookies through your browser.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing depends on consent. These rights may be subject to legal exceptions.

You have the right to object to direct marketing. To make a request, reply to the communication or email support@tryekei.com. We may need to verify your identity before completing some requests.

If you are in the United Kingdom and remain dissatisfied after contacting us, you may complain to the Information Commissioner's Office.

Signed-in users can use account settings to download available account data or close their account. We may retain booking, payment, security, and legal records where required.

9. California privacy

California residents may have rights to know, correct, or delete personal information and to opt out of its sale or sharing, subject to the California Consumer Privacy Act and its applicability and exceptions. Ekei does not sell personal information. Requests can be sent to support@tryekei.com.

10. Children

Ekei is a business service and is not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes and contact

We may update this policy as Ekei or applicable law changes. We will update the date above and provide additional notice where required.

For privacy questions, requests, objections, or complaints, email support@tryekei.com.